Here's my recent story. Not Sears, but a shipping nightmare.
I ordered something online, and without my knowledge, they shipped it "signature required". FedEx attempts delivery, I'm not home, notice on door. I attach note to their notice, leaving my signature and request they leave it on my doorstep. 2nd delivery attempt, they refuse to leave on door step, and leave another notice on my door. I attach another note, and request they leave it at my apartment office. 3rd delivery attempt, they refuse to leave at office, insisting again on my personal signature. I'm not taking an entire day off work to sit and wait for the delivery man. I'm not allowed to receive personal packages at work, so I can't re-direct it. End result, package is returned to shipper, I don't get the product. And now I have to ask for a refund, out of which I'm sure they'll deduct a healthy restocking fee. Everybody's time is wasted. Shipper loses sale. I lose the product I wanted. FedEx wastes their delivery time.