I went skydiving on September 13th and paid for a video since it was my first time. A few days to a week after, I called in & left a voicemail to check-in to see when I would get the video and I was told it would take 3 weeks after the skydive date. No problem; I just wanted to double-check and to make sure I didn't miss the e-mail.
Three weeks after September 13th, I still did not receive my skydiving video, so I left a voicemail; they called me back and I was told, "Hmm, you should have received it; let me give our video editors your phone number and an alternate e-mail address." I didn't get a call from the video editor the following day, so I left another voicemail to the skydiving center. There was no response, so I called back a 2nd time the next day and left another voicemail. Again, no response; my next resort is e-mailing the company; I e-mailed the skydiving place on the 3rd day, October 12th...a month later. I still never got a response. At this point, I was frustrated because the skydiving company is now ignoring customers; when a customer pays for a product that is not received and the company starts to *ignore* the customer and does not respond to two voicemails and an e-mail; I cannot help but to think that the company does not care about its customers and only cares about making money or in this case, stealing money since no product was received and no refund was planned.
I had to then contact my friends that lived in the area and they got information of what was going on; the skydiving center hires a separate company to edit for them and the editor was behind (Jodi Adams Photography at www.jodiadams.net). (A) The skydiving center could have simply let me know that the editor was a little behind and I would have completely understood, because life happens. (B) If the skydiving center did give my contact info. to Jodi (like they said they would), I would have appreciated a call from Jodi, but I understand that the skydiving center itself is ultimately responsible for the customers' concerns. After all, I didn't even know who the editor was until I got the e-mail of my video from her by Oct. 18th; otherwise, I would have contacted her myself as a last resort to check-in in regards to what was going on after being ignored multiple times from the skydiving center.
2 stars because the jumping experience was great (the guy I jumped with was actually from a different skydiving center & was helping them out since they were short-staffed); aside from that, this place has horrific customer service and I would not recommend them even if you don't plan on getting a video, because who knows, they may ignore you and not answer your questions and/or concerns.
