Yeah, ridiculous. But people are so dumbed-down now about cars, that they aren't expected to be capable of maintaining them by themselves any more.
For example. I took my 14 year old truck with 230,000 miles on it, in for an oil change at Firestone. They noticed it dripping a little oil when they put it up on the rack. Yeah, it's old, it does that right after you turn it off. They refused to change the oil for me!
They said that my truck could run out of oil out on the road somewhere, and that I would blame them since they touched it last. And that they couldn't accept that liability. Really?
I explained that I check the level frequently, know what the loss rate is, and keep it topped up. No matter, they wouldn't do the oil change. It's now corporate policy that vehicle owners can't be expected to check their own fluid levels anymore...
And it's now my personal policy that Firestone won't be getting any more of my business.