MirageSales

Sorry, we're having problems with our website. We have a new one being built. The reinforcement tape should be on the diagonal (45). If you have one that isn't please contact our front office at 386-740-9222. Thanks! The Mirage Team FYI - We also have fully updated our G4 manual. We're trying to upload it to our website to be available for download. Our website is giving us problems with that too. Gott'a love technology...

Mirage’s response has not been accurately relayed. The answer we provided is shown below. ———— Hello Mike, No, 3 years is certainly not the normal lifespan of a ripcord. Someone has taken a tool and dug at this ripcord. For this reason we cannot determine if it was a manufacturing defect or not. All ripcords are inspected multiple times by us, as well as by the ripcord manufacturer before they deliver, specifically for poking strands at this location. When our inspection finds one, it is usually only felt with a snag cloth or a fingernail; it is not usually very visible to the eye. Very rarely, the tip of a strand can work through in the field, but not to the level shown without assistance. Just as opening a cell phone voids the warranty, taking a tool to dig at a ripcord does as well. In an effort to assist this customer we will provide a new ripcord to the customer for 50% off. ———— Dpreguy is correct that this is a Parachute Labs ripcord. We use them because they provide very high quality. In the 3 years since this rig has been in the field it would have been re-packed 6-7 times. It is extremely unlikely that it passed Parachute Lab’s inspection, our multiple inspections, and was repeatedly repacked in the condition shown. To obtain a second opinion, two members of our Quality Control department went over to Parachute Labs (also located in DeLand, FL) for their assessment of this ripcord. They also concluded that someone has taken a tool to it. We have attempted to communicate with the customer and offer to help remedy the situation, but we have been rebuffed.