An interesting accounting of your actions concerning this 'reserve repack' I am completely familiar with the circumstances surrounding your actions as a rigger in this 'incident'. Firstly, the customer brought the rig to the DZ that emlploys you after experiencing a pilotchute-in-tow type malfunction. The customer had been having trouble with this 'locally manufactured' kill-line system for some time and gave you explicit instructions regarding a detailed inspection and evaluation of the operability of this device. From your explanation of how the main got repacked after the reserve repack, it is abundantly clear that no such inspection was done, as you obviously assumed that the work at hand was a simple reserve repack. Secondly, you go on to cite the series of errors that the customer made on the very next jump,including a grossly inaccurate exit altitude and delay time before deployment, at which time the pilotchute again failed,although as said customer deployed the reserve, there was enough drag exerted on the pilotchute to begin a partial main deployment as the reserve deployed. Your claims of the customer trying to blame you sounds somewhat sensitive, when in fact the customer was simply looking for info on who/what/when had transpired during the time the rig was in your custody, in order to help arrive at a definitive solution to an obviously unresolved pilotchute issue. the customer immediately ordered a RWS kill-line system and has had no problems since.You go on to state that these 'inquiries' about what work was done on the rig during it's stay in your care constituted a bridge being burned. Nice try!! The bridge was in fact burned by you with a repair job on another rig that the same customer was purchasing from your employer. This rig, a PD 230, required some simple repairs to steering lines, and an inspection for airworthiness. After you completed the work and the customer arrived to pick up the canopy, he realized that your sloppy attempt at repairing the steering lines was off by a full 13" on one side.....a real testament to the superiority you claim. The first terminal jump that the customer made on this rig, after having you correct your astoundingly sloppy work, resulted in a complete blow-up of the canopy, the result of material long since past it's prime. I do not claim to be knowledgeable enough to inspect materials on canopies, and I assumed that a qualified rigger such as yourself would be....MY MISTAKE. That was the last time you had any work, or referrals for that matter, from said customer. This customer has several thousand jumps, and has been an instructor, course conductor, instructor evaluator, examiner,etc since 1980. He is not looking to assign blame or cause friction...only to have confidence in his equipment, and especially in any rigger whose services he opts to enlist. I realize that your background as an airforce corporal/private does not give you much of a grounding in leadership/communication/acceptance of responsibility, etc.....but please do not attempt to use occurences such as these to inflate yourself at the expense of others. You never know who's listening Quote