matt_en_chute

I ordered something from Spain recently and it was sent registered post (i.e. tracked) but somehow was lost on it's way to the U.K. and a month later has still not turned up. I've been back and forth with the sender and the mail service trying to find it. This is what I got from the mail service: "As explained to the sender, under the Universal Postal Agreement, any enquiries regarding your item have to be initiated in the country of origin. May I therefore suggest that you contact the senders and ask them to provide their postal administration with the posting details. This will enable an investigation to be made from the point of posting." The outcome is that the sender is now sending me another item and lodging a claim with the Spanish mail service Correos. No-one loses money, everyone is happy (although somewhat disappointed at the mail service)

I also sold a canopy to Paval last year (a new Spectre). I sent it registered post to Russia from the U.K and Paval paid me up front through paypal. The canopy arrived fine and wasn't opened by customs. I see that he took the same precautions with this guy in Italy, asking for a contract to be signed and getting ID, etc. It's always risky buying stuff on-line from unvetted private sellers and when you drop a wedge of cash on something like this, you just hope the guy comes through. I also think that the seller has some obligation (unless he is a cu*t, in which case he wouldn't care!) to see that the buyer receives the goods intact and lodges any insurance claims from the senders end. I don't like the chances of a Russian guy living in Moscow trying to get money from the Italian postal service's insurance company. Sorry you have been bitten by this one Pavel. Hopefully this guy Ferdinando is decent enough to help you out and it's just a miscommunication..... Matt