As the reviews below suggest, customer service isn't the best. I called probably 10 times and got "this number is not in service" until finally I got an answering machine. a few calls later and someone finally answered, and he was able to tell me that my suit would be done that week and would ship the following week... and he was right. So it took 2-3 weeks longer than they claimed, but I did get my suit, and it looks to be very high quality. I'll be jumping it this weekend.