rocketford

Quick update... On July 24th I called them and told me they received the canopy from their factory. They had the good idea to jump test it again despite the fact factory did it. Found the problem was still there. Now they will do everything in their power to ship me a demo while mine is redone completely. The people I spoke to were very nice and courteous. Everything will be done free of charge which is great but I would have appreciated a demo way earlier even though they are on a tour.

Grue: Your question is not stupid at all. The canopy was jump by my dropzone owner and inspected by Aerodyne rigger as well. So the problem exist. DougH: You are right these days we rely too much on internet and emails. I called them today and the rigger said the canopy should be shipped back to me today. Problem is solved. Probably I wrote this post way too soon my apologize to Aerodyne. Still I felt frustrated after paying over 2000$ I couldn't get more from them compared to other competitors. I want to thank you all for your help and comments. Was really appreciated!

Quebec, Canada Updated my profile. Thank you for the comment.

The canopy has never been jumped. I have to be honest they offered the repair free of charge. Maybe I am completely wrong but I believe such problem does not happen often. That is why I am requesting a demo. If I had taken Icarus demo I would have paid for it. At first I was hoping a demo for free. If I need to pay as long as it is cheaper than renting a gear. Looking at their website Aerodyne doesn't mention demo pricing. Thank you all for your reply.

I write this post in the hope of being heard by right people and maybe get advice from more experience skydivers. Here is my little story. I bought my very first equipment in May 2013. Man I feel proud now! It look so great and smell great as well. The time of renting gear is now OVER! Not so fast! I have a Mirage M1 with a Pilot 150 ZPX. The canopy was manufactured December 11th last year. I did five jumps with it and then noticed it had a built-in left turn. My dropzone owner jumped it as well and noticed the exact same thing. Great! I returned the canopy and asked for a demonstrator while my canopy would be repaired. Aerodyne refused stating they were on a tour and they can't afford loosing a 150ZPX for a long period of time. I decided to look at a direct competitor to get a demonstrator (Icarus not to name them). Even if they were on a tour, they were more than open to send me a canopy. Unfortunately the canopy size that would fit my container was too small for my jumping experience. While I am writing this review a month and half past. Trying to reach them for feedback about the repair has been unsuccessful. I really feel frustrated and disappointed. I fully understand I am a little drop in an ocean of Aerodyne customer. Still I paid a fair amount of money for that product and I can't get the appropriate support for it. I am back to square one renting gear hoping I can get my canopy back before the end of the season. Being part of a large skydiving community I tell my story to whoever want to hear it. I have worked with customers within different industries and I can tell you one unhappy customer make a company reputation faster than 10 happy customers. I hope this post will reach the ear of people at Aerodyne and again I am always open for suggestion of what next step should be. Regards, An unhappy customer... Patrice